Refund & Returns Policy

Refunds and Returns Policy
Effective Date: February 10, 2025

At Protect Eyes Blue, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a fair and straightforward return and refund policy. Please read the details below to understand our process, conditions, and timeframes.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days from the date of delivery.
  • The product must be unused, undamaged, and in its original packaging with all accessories included.
  • Proof of purchase (order number, receipt, or confirmation email) is required.

Unfortunately, we cannot accept returns for:

  • Items that are damaged due to misuse, negligence, or wear and tear.
  • Items returned after 30 days from the delivery date.
  • Gift cards or promotional items.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email our customer support at [email protected] with your order number and reason for return.
  2. Receive Instructions: We will review your request and provide you with a Return Authorization Number (RAN) and return instructions.
  3. Ship the Item: Securely pack the item and ship it to the return address provided. We recommend using a trackable shipping method to ensure safe delivery.
  4. Processing the Return: Once we receive and inspect your item, we will notify you of the approval or rejection of your return.

3. Refund Process

  • If your return is approved, a refund will be issued within 10 business days to the original payment method.
  • Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect product.
  • If you haven’t received your refund after 10 business days, check with your bank or payment provider before contacting us.

4. Return Shipping Costs

  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.
  • If the return is due to a change of mind or incorrect order placement, the customer is responsible for the return shipping fees.
  • We do not offer refunds for original shipping charges unless the return is due to an error on our part.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected] within 30 days of delivery.
  • Once your return is received and inspected, we will ship the replacement item at no additional cost.

6. Contact Information

For any questions or concerns about our Refunds and Returns Policy, please reach out to us:

Protect Eyes Blue
789 Oak Avenue, Anytown, CA 91234
Email: [email protected]

We appreciate your trust in Protect Eyes Blue and strive to make your shopping experience smooth and hassle-free!